HOW WE REPAIR · MACWORK
Apple repairs backed by verifiable technical expertise.
We choose the appropriate path based on coverage, model and fault. Before working on the device, we diagnose it, explain the options and wait for your approval.
THREE SERVICE PATHS
The right solution depends on the device’s actual condition.
Warranty or AppleCare
We check coverage, explain its terms and manage the corresponding process. Acceptance and the final outcome depend on Apple’s terms.
Eligible repair
For eligible models and repairs, we use genuine Apple parts imported from the United States, official tools and the corresponding technical procedures.
Advanced electronic repair
For complex faults, we evaluate the board, power delivery, circuits and components. Microsoldering is an in-house MacWork capability and is quoted after diagnosis.
A TRANSPARENT PROCESS
Diagnosis first. An informed decision follows.
- Device intakeWe document identification, physical condition, accessories and the reported issue.
- DiagnosticsWe identify the cause and verify coverage when applicable.
- OptionsWe explain the procedure, part, scope, cost and risks before proceeding.
- ApprovalWork begins only after the customer approves it.
FREQUENTLY ASKED QUESTIONS
The important details, clearly explained.
How does MacWork work?
MacWork is an Apple Independent Repair Provider (IRP), with access to official tools, diagnostics and genuine parts for eligible repairs. We first evaluate the device, explain the options and work only after the customer approves.
Do you use genuine Apple parts?
Yes. For eligible repairs and models, we use genuine Apple parts imported from the United States. Before repairing, we confirm the option available for your device.
Can you help me with warranty or AppleCare coverage?
Yes. We verify coverage and manage the corresponding process. Eligibility and the final outcome depend on Apple’s coverage terms.
What makes microsoldering different?
It makes it possible to diagnose and repair certain board circuits and components when conventional replacement is not the best option. Every case requires an individual evaluation.
MACWORK · CUENCA